In order to further adapt to modern automatic production application technology, manufacturers of CNC machine tools robots and truss manipulators have formed a comprehensive, fast and efficient automatic production line by combining CNC machine tools with robots and other production equipment and adding information management systems, effectively reducing production costs and product quality and helping enterprises achieve intelligent manufacturing.

Generally speaking, if the quality of the product itself causes dissatisfaction. First of all, sincerely apologize to the customer and say that they will help the customer solve the problem as soon as possible during the agreed period. Generally speaking, if there is a problem with the truss robot, arrange the after-sales service to connect with the customer first, communicate with the customer over the phone about the specific problem, and see if the after-sales service can be completed directly through technical guidance. If it can't be completed, you may need to arrange the after-sales service personnel to go to the customer in person, and then you need to give the customer a clear time.

Of course, if the truss robot cannot be used normally due to human factors. First of all, we would like to confirm the customer's recognition of our company's products, thank the customer for their support for our products, and then explain the cause of the problem to the customer, indicating that such problems are not covered by our warranty, and then provide other solutions to the customer according to the customer's problems.

The first thing is to listen patiently. After the customer bought the truss robot, problems occurred in the use process, which led to the abnormal use of the product. Customers will complain about their dissatisfaction with the product through various channels (telephone, email, letters and visits). No matter which channel the customer complains through, always remember not to argue, but to listen patiently, sort out the customer's problems, and then express your views at the appropriate time.

A successful enterprise is not only good in products, but also considerate in after-sales service. As a domestic brand truss robot and machine tool robot manufacturer, robot system integration has been striving to do better!